Privacy policy

Effective Date: 01-04-2025
Website: tiataxidermy.co.za

TIA Taxidermy (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and protect your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa, and, where applicable, the General Data Protection Regulation (GDPR) for international users.

By using our website or services, you consent to the practices described in this policy.

 

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name, surname
  • Contact Data: Email address, phone number, physical address
  • Transactional Data: Details relating to services you purchase or request
  • Technical Data: IP address, browser type, time zone, cookies, and usage data
  • Communication Data: Emails, messages sent through our website or social media channels

 

 

2. How We Collect Your Information

Your information is collected when:

  • You contact us via forms, email, or phone
  • You request or use our services
  • You browse or interact with our website (cookies and analytics)
  • You voluntarily submit personal information

 

 

3. Why We Collect and Use Your Information

We use your information to:

  • Respond to inquiries and provide taxidermy services
  • Manage collections and deliveries
  • Maintain client records and ensure service quality
  • Comply with legal and tax obligations
  • Improve our website and customer experience

We rely on the following legal grounds to process data:

  • Your consent
  • Performance of a contract
  • Legal compliance
  • Legitimate interest (such as customer support and service improvement)

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies for:

  • Site performance and security
  • Understanding visitor behavior (via tools like Google Analytics)
  • Personalizing your browsing experience

You can control cookie settings in your browser.

 

 

5. Sharing Your Information

We do not sell or rent your information. We may share your data:

  • With trusted service providers (e.g., couriers, IT support) bound by confidentiality agreements
  • Where legally required or to protect our rights
  • With your consent

Data is only transferred internationally where required for service delivery or communication, and we ensure adequate protection measures are in place (e.g., standard contractual clauses, data processing agreements).

 

 

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccurate or incomplete data
  • Request deletion of your data (unless retention is legally required)
  • Withdraw consent at any time
  • Object to or restrict certain processing
  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at the details below.

 

 

7. Data Security

We use industry-standard safeguards to secure your personal information from unauthorized access, alteration, or disclosure. While no method is 100% secure, we take data protection seriously and review our security practices regularly.

 

 

8. Data Retention

We retain your personal information only for as long as necessary:

  • To fulfill the purposes for which it was collected
  • To comply with legal and tax obligations
  • For recordkeeping and service-related communication

When no longer needed, your data will be securely deleted or anonymized.

 

 

9. International Users

If you are accessing our website from outside South Africa, please note:

  • Your data may be transferred to, stored, and processed in South Africa or other countries where our service providers are located.
  • By providing your information, you consent to this transfer and processing.
  • We take steps to ensure adequate data protection measures are in place for international data handling.

 

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and material changes will be clearly communicated.

 

 

11. Contact Us

If you have any questions or wish to exercise your data rights, please contact us.